Call Center Solutions and Support

Call Center PictureLytnev Labs offers Call Center solutions based on IP technology - Asterisk, Genesys SIP Server, Cisco CUCM. We also offer support for troubleshooting existing Call Center installations.

  • Solution based on Open Source project " Elastix" that includes following well integrated components:
    • CentOS (Linux flavor)
    • Asterisk
    • Apache WEB Server
    • WEB based SugarCRM
    • WEB based vTigerCRM
    • CallCenter module

  • Solution based on Open Source products
    • ViciDial
    • osTicket
    • Asternic suite (FOP2, Call Center Stats, CDR Reports)

  • Solution based on commercial products
    • Cisco CUCM alone
    • Cisco CUCM and Genesys suite of products
  • Solutions based on Genesys suite of products
    • Genesys SIP Server for Voice
    • Genesys Interactions Server for Chat and Email
    • Genesys URS
    • Genesys Management Framework - TServers, SIP Server, Solution Control Server, Configuration Server, etc.
    • Genesys reporting - ICON, CCPulse
    • Genesys outbound solutions - OCS, CPD, etc.
    • see more for details

We support wide range of switches including IP switches:

  • Avaya
  • Asterisk
  • Cisco CUCM
  • Genesys SIP Server
  • Nortel Symposium 1000
  • NEC
  • Rockwell/Spectrum
  • Intecom

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