Genesys based solutions.

• Providing support for legacy Engage architecture
• Working with Genesys SIP Server and other switches
• Working with Chat, Email and other media under Genesys routing
• Working with external/Third Party IVR Services - Interactions, FDVS or Genesys native GVP solution
• Working with CCPulse real time reporting and ICON reporting
• Working on integration with third party WFM application via GPlus Adaptor application
• Working with bulk updates to CME configuration, integration with Pointel
• Offering testing solutions for functional testing and load testing, based on Cyara.com

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