Genesys based solutions.

• Create your Call Center solution based on Genesys SIP Server
• Provide 24/7 phone service
• Use your existing PBX and integrate with Genesys
• Integrate Voice with Chat and Email under Genesys routing
• Add Genesys Outbound Voice solution and Outbound SMS solution
• Integrate your solution with external/Third Party IVR Services - Interactions, FDVS or Genesys native GVP solution
• Integrate third party Desktop Sharing and other solutions with Genesys
• Integrate your solution with existing CRM application
• Build your own Agent Desktop application or use GAD solution from Genesys
• Monitor realtime metrics in CCPulse or custom built application
• Build your own analytics application based on ICON data
• Integrate your solution with third party WFM application via GPlus Adaptor application
• Create custom tools to manage Agent Skills, Agent information
• Build custom application connected to Genesys in real time
• Test your solution periodically with LoadTest, confirm functionality and maximum load

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